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At Pertemps,
The average salary for:

Call Centre Agent
in North West is
£20,475

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JOB DESCRIPTION

A Call Centre Agent, also known as a Customer Service Representative or Call Centre Representative, is a frontline professional responsible for handling incoming and outgoing customer communications. This role involves addressing inquiries, resolving issues, and providing information about products or services.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Answer incoming calls from customers seeking assistance, information, or support..
  • Make outbound calls to follow up on customer inquiries, conduct surveys, or provide updates..
  • Address customer concerns, troubleshoot problems, and provide effective solutions..
  • Acquire and maintain comprehensive knowledge of products or services to assist customers effectively..
  • Enter and update customer information in databases or customer relationship management (CRM) systems..
  • Engage with customers through various communication channels, such as phone calls, emails, and online chat..
  • Adhere to established call scripts or guidelines to maintain consistency and professionalism..
  • Identify opportunities to promote additional products or services based on customer needs..
  • Record and document customer interactions, inquiries, and resolutions accurately..
  • Focus on providing excellent customer service to enhance customer satisfaction and loyalty..

Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.

Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.

We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.

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